General Conditions

I. Introduction

These general terms and conditions settle the relationship between ARC Academy Association, hereinafter referred to as “the Association”, on one hand, and the Users of the Internet pages and services located on the website https://arc.academy, hereinafter referred to as Users for short, on the other hand.

ARC Academy Association with UIC: 205498425 and registered office and main place of business: 23 Miziya Str. 1124 Sofia, Bulgaria,

email address: info@arc.academy

telephone: +359 886 925 303

Please read the published General Terms and Conditions in their entirety before using the information and commercial services offered on the Site (the Services for short).

This document contains information about the activities of the ARC Academy Association and the general conditions for using the services provided by the ARC Academy Association, regulating the relationship between us and each of our Users.

Confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the User and the Association.

By accepting the General Terms and Conditions, the User agrees to have their personal data processed on the basis of the contract concluded between him and the Association.

II. Definitions

The website, the Platform – https://arc.academy and all its subpages owned by the ARC Academy Association.

The Company, the Association, ARC Academy – ARC Academy Association, with UIC: 205498425.

User/s – any natural person who acquires goods or uses services that are not intended for carrying out a commercial or professional activity and any natural person who, as a party to a contract under this law, acts outside the scope of his commercial or professional activity.

Training – digital or face-to-face training advertised on the arc.academy website with its attached content and schedule.

Contract – the contract concluded between the parties for the provision of a service.

Services provided – The Association provides, through the Platform, the opportunity for the Users to apply and join a training/course of their choice after paying the due training fee.

III. Ownership

  1. This website is owned by ARC Academy Association with UIC: 205498425 and registered office and main place of business: 23 Miziya Str. 1124 Sofia, Bulgaria,
  2. The intellectual property rights on all materials and resources located on the Association’s website (including the available databases) are subject to protection under the Copyright Act and related acts, belong to the Association or to the correspondingly designated person who assigned the right of use to the Association and cannot be used in violation of the current legislation.
  3. In case of copying or reproduction of information outside of the permissible, as well as in case of any other violation of intellectual property rights on the resources of the Association, the Association has the right to claim compensation for the direct and indirect damages suffered in full.
  4. Except in cases where it is expressly agreed, the User may not reproduce, change, delete, publish, distribute and publicize in any other way the information resources published on the website of the Association.
  5. The Association undertakes to take due care to provide the User with an opportunity for normal access to the provided services.
  6. The User undertakes to observe the schedule of the Training for which they have purchased access and participation, as announced on the site, as well as to monitor and comply with all communications that relate to the Training.
  7. The Association has the right to change the schedule applicable to the Training by promptly notifying the User.
  8. The Association reserves the right to suspend access to the provided services.
  9. The Association has the right, but not the obligation, at its discretion to delete information resources and materials published on its site.

IV. Registration and enrollment for training

  1. By registering on the site, the User can state their desire to participate in a certain training or place an order for such training.
  2. By registering, each User agrees to receive notifications from ARC Academy by email, SMS or phone call in order to receive information about the courses selected by them or about new courses.
  3. According to the Vocational Education and Training Act, vocational training centers provide vocational training to persons over 16 years of age.
    12.1. Therefore, persons of 16 years of age and above may be trained in courses and trainings, as they meet the conditions for issuing certificates under the Vocational Education and Training Act.
  4. The Users use the website’s interface to enter into contracts with the Association for the services offered.
    13.1. The service contract is considered concluded from the moment the order is confirmed by the Association.
    13.2. If it is impossible to perform a given service, the Association reserves the right to refuse the order.
    13.3. After selecting one or more services offered on the Association’s website, the User must add the same to their list of services to purchase.
    13.4. When placing an order, the User receives confirmation by email that the order has been accepted.
    13.5. The Association has the right to request from the User certain documents that are mandatory for participation in the Trainings. In the event that such documents are not submitted, the Association may deny access to the training or suspend such access.
    13.6 The documents required according to the regulations of the National Agency for Vocational Education and Training are:
  • 10th grade diploma or high school diploma, or higher education diploma
  • medical note (by sample)

Samples can be found here: (sample of a medical note).

  1. The Association has the right to refuse to conclude a contract with an incorrect User.
    14.1 The Association has the right to treat a User as incorrect in cases where:
  • there is non-compliance by the User with the General Terms and Conditions;
  • an incorrect, arrogant or rude attitude towards the representatives of the Association has been established;
  • systematic abuses by the User towards the Association have been established.
  • it is found that the User provides access through his username and password to third parties who are not users of the service
  • it is found that the User does not comply with the rules of ARC Academy in a Facebook group or other social media or form of organizing public discussions in which the Users of the Training participate.

V. Evaluation

  1. The Association is a licensed Vocational Training Center and as such, can issue:
  • Vocational training certificate – issued for the acquisition of a qualification in a part of a profession;
  • Certificate of professional qualification – certifies an acquired degree of professional qualification after training in a given profession from the List of Professions and successfully passed state exams in the theory and practice of the profession;
  • Certificate for the validation of professional qualification in a part of a profession – recognizes proven knowledge, skills and competences acquired through self-study or non-formal education;
  • Professional qualification validation certificate – recognizes proven knowledge, skills and competences acquired through self-study or non-formal education.
  1. After each successfully completed vocational training course, participants (persons of age 16 and above) receive a state-recognized “Certificate of Vocational Training” as well as an appendix valid throughout the European Union.

VI. Payments and prices

  1. The prices of the offered services are those indicated on the website of the Association at the time of placing an order, except in cases of obvious error.
  2. The User can pay the price of the ordered services using one of the options listed on the website. On the Site, payment is possible through the following methods:
  • via bank transfer
  • by credit or debit card.
  1. If the User selects a payment method involving a third party payment service provider, the User may be bound by the terms and conditions and/or fees of such third party.
  2. The Association shall not be liable if a payment method involving a third-party payment service provider is unavailable or otherwise inoperative for reasons beyond the Association’s fault.

VII. Right of withdrawal

  1. The User has the right to withdraw from the contract without giving a reason, without owing compensation or penalty within 14 days from the date of conclusion of the service contract by the User. The latter also includes the possibility for the User to cancel the Training,  which they have signed up for, right before its start, according to the schedule applicable to them and published on the site.
  2. In order to exercise their right under this clause, the User must unequivocally notify the Association of their decision to withdraw from the contract, individualizing the goods/services they wishes to return, by providing all the details of the completed order and delivery, including but not limited to only: content and value of the order, details of the person who made the order, etc. before the expiration of the 14-day period, and the message should have been sent through the official channels for correspondence specified in these General Terms and Conditions.
  3. The Association receives a form for exercising the right to withdraw from the contract on its correspondence email.
  4. When, in connection with the execution of the contract, the Association has incurred expenses and the User withdraws from the contract, the Association has the right to retain the corresponding amount for the expenses incurred or to demand their payment.
  5. The User does not have the right to withdraw from the contract if the subject of the contract is:
  • provision of services in which the service is provided in full and its implementation has begun with the consent expressed prior of the User and confirmation by them that they know that they will lose their right of withdrawal after the contract is fully performed by the Association.
  • digital courses, for which the service of such purchased course is deemed to have been provided immediately upon purchase of the course or after its launch according to the schedule announced on the site and is therefore fulfilled and non-refundable
  • digital courses and/or software and other digital products that are not provided on a physical medium; with the provision of the course (training), the software or the product, it is considered that it is available for use by the User, therefore the performance of the contract is considered to have begun, which the User expressly confirms by accepting these conditions and confirms that in this case forfeits the right to withdraw from the course, software or product.
  1. The Association reimburses the User for the price paid by them.
  2. The User exercising their right of withdrawal can expect the refund to be carried out without undue delay and not later than 14 days from the date on which the Association was notified of the User’s decision to withdraw from the contract.

VIII. User complaints and reports

  1. In their capacity as consumers within the meaning of the Consumer Protection Act and in the event of a violation of their rights, the Users have the right to submit complaints, signals and proposals to the Consumer Protection Commission in written form on paper or electronically.

IX. Correspondence

29. All notices and other communications affecting the training of Users and/or the relationship between the parties shall be in writing and shall be delivered by registered mail or return receipt requested, express mail or other express or courier delivery, electronically to the specified from the parties email addresses.

Address for correspondence: 1 University Park St.,1700, Sofia, Bulgaria.

Email address: info@arc.academy

X. Amendments and Additions

  1. The Association undertakes to notify the Users of any change in the present general conditions within 7 days of the occurrence of this circumstance via the email address specified by the User.
  2. When they do not agree with the changes in the general conditions, the User has the right to withdraw from the contract without giving a reason and without owing compensation or penalty. In order to exercise this right, the User should notify the Association within one month of receiving the message under the previous article.
  3. In the event that the User does not exercise their right to withdraw from the contract in accordance with the procedure set out in these general conditions, it is considered that the amendment has been accepted by the User without objection

XI. Final provisions

  1. The invalidity of individual clauses of these General Terms and Conditions does not lead to the invalidity of the entire General Terms and Conditions. If any of the clauses of these General Terms and Conditions is treated as an unfair clause, it is not considered binding on the User, but in their entirety the General Terms and Conditions continue to operate for the parties under the remaining conditions, when it can be performed without the unfair clauses.
  2. The provisions of the current legislation of the Republic of Bulgaria shall apply to all matters not settled by these General Terms and Conditions.